Payment Options
Q: Which payment methods do you accept?
A: We offer a variety of secure payment options for your convenience. You can pay using:
- PayPal
- Credit/Debit Cards: Visa, Mastercard, Discover, and American Express.
Shipping & Availability
Q: Where do you ship to?
A: We currently ship exclusively to the Continental United States. At this time, we do not accept orders from Alaska, Hawaii, or international locations.
Q: Do you ship to P.O. Boxes?
A: No. Due to the size of our shipments and the nature of our products, we require a physical street address. We cannot deliver to P.O. Boxes or APO/FPO addresses.
Q: How much does shipping cost?
A: Shipping is 100% Free on all orders, including both samples and bulk 12kg cases.
Delivery Timelines
Q: How long does it take for a Sample Order to arrive?
A: Samples are shipped from our US-based warehouse. You can expect your sample to arrive within 5 business days.
Q: How long does it take for a Bulk/Official Order (12kg Case) to arrive?
A: Bulk orders are shipped directly from our warehouse in China. Under normal circumstances, your order will arrive within 30 days.
Q: When will I receive my tracking information for a bulk order?
A: We will email you the proof of dispatch (via image or video) within one week of your order date. Please note that US-side tracking updates usually appear within 20 days once the shipment arrives in the country.
Guarantees & Compensations
Q: What happens if my order is late?
A: We value your time. If your order has not arrived within 30 days, we will provide a $10 compensation per order as a gesture of goodwill.
Q: What if my package is lost or never arrives?
A: We offer full protection for your shipment:
- Confirmed Lost: If the logistics provider shows the package is lost, we will arrange a replacement for free.
- Over 50 Days: If you have not received your order after 50 days, you are entitled to a full refund.
Returns & Damages
Q: Can I return my candy or refuse the delivery?
A: Because our products are food items (candy), we do not accept returns or refused shipments. This ensures the safety and quality of the products we provide to all customers.
Q: What should I do if my product is damaged or I am unhappy with the quality?
A: If your product arrives damaged or does not meet your expectations, please contact our customer service team immediately.
(*Important: All claims must be made within 30 days of receiving your order. We cannot process issues or refund requests after this 30-day period.)
